Refund Policy

This refund policy applies to all services offered by Rivertown, including our curated neighborhood tours and local dining recommendations.

At Rivertown, we strive to provide clear and fair refund policies for our local guide services.

Eligibility for Refunds

To qualify for a refund, requests must be submitted within the designated period after your purchase. Ensure that you meet the criteria outlined in our policy.

Exclusions from Refunds

Certain services, such as special events or promotional tours, may not be eligible for refunds. Please check the specific terms for each service.

How to Request a Refund

To initiate a refund, please reach out to our support team with your order details and reason for the request.

Processing Your Refund

Once your refund request is approved, processing may take several business days. We will keep you updated throughout the process.

Cancellation Policy

If you wish to cancel your tour, please notify us as soon as possible. Cancellations made within a specific timeframe may be eligible for a refund.